Submit Request for a Refund of your Air Canada Ticket Affected by COVID-19

Air Canada has recently announced a revised policy that provides refunds to customers with non-refundable fares whose flights were cancelled or who voluntarily cancelled their travel due to COVID-19 since February 2020.

For more information, please visit Air Canada’s detailed Refund and Cancellation Policy

What Tickets are Eligible for a Refund?

Air Canada is offering a refund option to all eligible customers with tickets for travel dates on or after February 1, 2020 and who purchased before April 13, 2021.

Refunds are available for customers whose flight was cancelled by Air Canada or who voluntarily cancelled their flight for any reason.

Refunds are also available to customers who have previously exchanged their cancelled flight for an Air Canada Travel Voucher, Aeroplan Miles, or a new flight reservation before April 13, 2021.

How will my refund be calculated?

The amount that will be refunded to you will be determined based on Air Canada’s Refund and Cancellation Policy and will depend on the reason for cancellation:

  • If the flight cancellation was initiated by Air Canada, customers will be eligible for a full refund of the fare and taxes of the original ticket.
  • In the case of voluntary cancellations by the customer, some of the taxes paid for the original ticket may be forfeited and non-refundable. Please visit the FAQ section of the Air Canada Refund Request Page for information regarding which taxes may be forfeited for refunds associated with voluntary cancellations.
How do I submit my refund request?

You can submit your request for a refund by entering your Reservation ID and email address below:

Enter JustFly Reservation ID (9-Digit Number):
Passenger Last Name:
Enter email address on file:
Please click the Submit button at the bottom of the page to finalize your refund request.
What to expect next?

After you have submitted your request using this page, we will send you a “Refund Request Confirmation” email to confirm your eligibility for a refund, informing you of the amount to be refunded and provide additional information.

Once you receive the “Refund Request Confirmation” email, you will be required to confirm that you want to proceed with the refund request, at which point we will finalize the request on your behalf.

Given the excessively large volume of requests, please allow for a delay of a few weeks before you receive the “Refund Request Confirmation” email from Justfly; our teams are working as fast as possible to get to your request.

Thanks for your patience and understanding.