Most airlines are waiving their penalty fees to cancel your flight and receive travel credits. This allows you to cancel now and book new flights at a later date once you are ready to travel again. New flights must be within the airline’s requirements, which usually consist of a rebooking deadline or travel-must-commence-by date. These are typically 1 year after the date of purchase, but could be extended due to COVID-19 outbreak.
Some airlines are allowing tickets to be refunded even if you purchased non-refundable tickets due to COVID-19 outbreak. Refunds are only available for un-flown flights. When you request a refund with us, we will cancel your booking and will handle fulfilling your request with the airline on your behalf. Due to the COVID-19 outbreak, it could take up to 18 weeks to receive refund to the original form of payment you used when you purchased the itinerary. Please note that not all airlines are allowing refunds, and your request is subject to approval.