Submit Request for a Refund of your WestJet Ticket Affected by COVID-19

WestJet has recently announced a revised policy that provides refunds to certain customers with non-refundable fares whose flights were previously cancelled by WestJet.

What Tickets are Eligible for a Refund?

WestJet is offering a refund option to all eligible customers with tickets affected by one or more of the following conditions:

  • The itinerary was changed by WestJet by more than 90 minutes compared to the original departure and/or arrival times.

  • The itinerary was changed where one or more stops were added

  • At least one flight segment in the itinerary was cancelled by WestJet with no flight replaced provided as a result of COVID-19.

How will my refund be calculated?

The amount that will be refunded to you will be determined based on WestJet’s Refund and Cancellation Policy. Please note that some of the taxes paid for the original ticket may be forfeited and non-refundable.

How do I submit my refund request?

You can submit your request for a refund by entering your Reservation ID and email address below:

Enter JustFly Reservation ID (9-Digit Number):
Passenger Last Name:
Enter email address on file:
Please click the Submit button at the bottom of the page to finalize your refund request.
What to expect next?

After you have submitted your request using this page, we will send you an email to confirm your eligibility for a refund, inform you of the amount to be refunded and provide additional information.

Once you receive the “Refund Request Confirmation” email, you may be required to confirm that you want to proceed with the refund request, at which point we will finalize the request on your behalf.

Given the excessively large volume of requests, please allow for a delay of a few weeks before you receive a follow-up email from Justfly; our teams are working as fast as possible to get to your request.

Thanks for your patience and understanding.